Sales & Support Agents#

Your AI agents are the part of MexvoSocial AI that talks to customers. You can create separate agents for sales and for support, give each its own knowledge and tone, and connect them to different channels.

Sales agent#

A sales agent helps a customer decide and buy.

  • Answers questions about products, prices, sizes and stock.
  • Recommends the right product by asking one helpful question at a time.
  • Collects the order details, confirms the order and remembers returning customers.
  • Replies in text, image or voice, matching the customer.
  • Sends the order to your Google Sheet and keeps a record in the dashboard.

Support agent#

A support agent helps an existing customer.

  • Opening hours, delivery times and costs, and returns policy.
  • Order status questions.
  • Simple how-to questions from the help content you provide.
  • Hands over complaints, refunds and unusual requests to a person.

Chatbot for your website#

Add the chat widget to your site with one snippet. Visitors get the same agent, and the conversation lands in the same inbox as Messenger, Instagram and WhatsApp.

Teach your agents#

  1. Describe your business, products and prices.
  2. Add delivery, returns and payment rules with real numbers.
  3. Write FAQs the way customers ask them.
  4. Set the tone of voice and what the agent must never do.

The full walkthrough is in Training Your Agent and Smart AI Behavior.

Handover to your team#

  • Any chat can be taken over in one click.
  • The agent hands over by itself when it is unsure, when the customer asks for a person, or when a rule you set applies.
  • Internal notes and assignment help your team pick up where the AI left off.

Keep improving#

Read a few conversations a week, especially the handed-over ones, and add the missing answers. The weekly owner report shows volume, orders and the chats still waiting.