Orders#

The agent doesn't just chat — it sells. Every order it takes lands in your dashboard with full details, ready to fulfil.

How the AI takes an order#

  1. Customer shows buying intent ("এটা নিব").
  2. The agent collects what's missing: product, quantity, name, delivery address, phone number.
  3. It confirms the details back to the customer and creates the order.

If the same customer taps "order" twice, the agent updates the quantity on the existing order instead of creating a duplicate.

1-Click Order (Messenger, Instagram & WhatsApp)#

The agent can send a product card with an order button — the customer taps once and the order is placed instantly with their profile details. On Messenger and Instagram (same underlying Send API) this is a full swipeable product carousel; WhatsApp's Business API has no equivalent carousel widget, so there each product is sent as its own image with a caption and up to 3 quick-reply buttons (including the order button) — same one-tap ordering, just presented as separate messages instead of a single carousel.

Order statuses#

Status Meaning
awaiting_info The agent is still collecting details
confirmed Complete and confirmed with the customer
cancelled Cancelled by you or the customer

When an order comes in, you're notified#

  • Email to your account address.
  • WhatsApp message to your admin number.
  • WhatsApp group broadcast — post every new order into your team's group.
  • Telegram — connect your own bot and get order alerts there.

Order-flow safety nets#

A few optional behaviors keep order-taking safe without slowing it down:

  • Same-day reorder warning — if the customer already has a confirmed order today, the agent checks with them before placing a second one.
  • Payment verification — if a customer says they've paid, the AI flags it for you to confirm manually; it never marks an order as paid on its own.

All of these live in the Capabilities panel. Failed background tasks show up with a Retry Now button on the Operations dashboard instead of silently going nowhere.

Export & sync#

  • CSV/Excel export — download your full order history any time from the Orders page.
  • Google Sheets — one-click connect; every order auto-appears in your sheet. See Integrations.
  • WooCommerce — orders can be pushed into your existing store.